East London Bin Cleaning Services - Professional Wheelie Bin Cleaners Terms and Conditions - please keep for future reference.
1. You agree that by using any services provided by East London Bin Cleaning Services shall constitute your acceptance of these Terms and Conditions.
2. We are committed to ensuring the privacy of all our customers. All GDPR guidelines are followed. Any information we hold in our customer database will not be shared with any third parties.
3. The standard cleaning frequency is either a weekly, fortnightly or a four weekly rota. On rare occasions this may change temporarily due to various reasons including but not limited to adverse weather conditions, machine failure, staff and public holidays.
4. As it is necessary for the bin to be empty for us to clean it you need to make sure that your bin is put out to be emptied on the specified day.
5. If you need to take your bin in after it has been emptied please make sure that we have access to it. Do not lock it away.
6. Ideally leave your bin on the kerbside or the boundary of your property after the council collection. We will return the bin to your property for you.
7. Due to the nature of our work and circumstances beyond our control we cannot always clean your bin as soon as it has been emptied. Be assured that it will be cleaned on the specified day, or first thing on the following day.
8. It will be the operative's discretion as to whether cleaning can be carried out if any rubbish is left in the bin after the refuse collection or added to the bin after the collection has been made.
9. We cannot clean a bin if it is contaminated with wet paint, excessive amounts of wet oil, solidified fat or cat and dog faeces.
10. If you require to miss a scheduled clean, if for example you are away on holiday, you must notify East London Bin Cleaning Services in advance to avoid being charged for the clean.
11. After each clean or service you will receive a payslip or an email detailing any debits on your account along with full details on how to pay.
12. Payments are due on the day of bin cleaning and upto 14 days (if prior agreement is made) after each bin clean or service received. Failure to pay in accordance with these terms and conditions may result in late payment charges or in legal action.
13. Fees and charges are as advertised and as agreed at the point of sale.
14. We reserve the right to change prices without any prior notice. However we will endeavour to give one months notice to any price changes. Any credits or debits outstanding will not be affected by any price increase.
15. Currently VAT is not charged by East London Bin Cleaning Services.
16. You are free to cancel the service at any time. If you wish to cancel please notify East London Bin Cleaning Services in writing by email to eastlondonbincleaners@gmail.com to prevent any unwanted cleans or charges. Any monies outstanding to East London Bin Cleaning Services will become due immediately.
17. If the Council notifies the customer of any change to the refuse collection please ensure that East London Bin Cleaning Services is aware of it.
18. In the event of a customer relocating any credits can either be transferred to the new address or refunded.
19. East London Bin Cleaning Services reserves the right to cancel any existing service or to decline any new custom for whatever reason.
20. It is the customer's responsibility to ensure that East London Bin Cleaning Services has your correct and current contact details.
21. It is the responsibility of East London Bin Cleaning Services to notify the customer of any changes to the cleaning schedule.
22. Please note that bins that have paint or concrete/cement over/inside them will not always wash off - we will endeavor to do a deep clean but cannot guarantee that these substances will come off.
23. East London Bin Cleaning Services reserves the right to change, amend and update these terms and conditions without prior notice. If we update these terms and conditions any changes will appear on this website.
24. Such revised terms and conditions will be effective 21 days from the date of posting. It is therefore important that you review these terms and conditions periodically and at least every 21 days.
25. You will have been deemed to have accepted these changes if we do not receive any representations from you within a period of 30 days from the date of the changes.